Work Goes Where It Gets Done
Round-Robin Assigns Work to Whoever's Next. Smart Assignment Puts It Where It'll Actually Get Done.
Stop assigning work based on whose turn it is. Route based on capacity, expertise, client history, and past performance.
Three Assignment Modes
Simple round-robin for basic fairness. Algorithmic smart routing for optimization. AI + rules for complex decisions. Choose what fits each process.
- Round-robin for equal distribution
- Algorithmic smart routing
- AI-powered with custom rules
- Per-process configuration
[PLACEHOLDER: Screenshot of assignment mode selection]
Multi-Factor Scoring
Smart assignments consider workload (30%), skill level match (25%), client history (20%), stage expertise (15%), and estimate accuracy (10%). Transparent and tunable.
- Weighted factor scoring
- Configurable weights
- Factor breakdown visibility
- Score explanation
[PLACEHOLDER: Screenshot of assignment scoring breakdown]
Capacity-Aware Routing
Work lands on people with headroom, not just availability. Real-time capacity tracking prevents overload and ensures realistic timelines.
- Real-time capacity tracking
- Overload prevention
- Availability windows
- Schedule integration
[PLACEHOLDER: Screenshot of capacity-aware assignment]
Overflow & Escalation
If no one is available at the required skill level, automatically escalate to senior staff. Nothing silently drops—visible queue with reasons.
- Automatic level escalation
- Visible overflow queue
- Escalation reasons logged
- Manager notifications
[PLACEHOLDER: Screenshot of overflow queue]
Key Capabilities
AI Decision Transparency
Every AI assignment comes with confidence scores, reasoning, and factor breakdowns. No black box.
Feedback Loop
Reassignment with notes feeds continuous improvement. The system learns from manager corrections.
Stop Losing Time to Bad Assignments
Every misrouted task is delay, rework, and frustration. Let AI put work where it belongs.
No credit card required