# Escalations, custom objects, and ticket assignment got smarter

> This release improves how escalations, custom objects, programs, and ticket assignment behave across the product.

URL: https://www.agencytitan.com/help/changelog/2026/07/23/

## July 23, 2026

**Escalations, custom objects, and ticket assignment got smarter**

This release improves how escalations, custom objects, programs, and ticket assignment behave across the product.

- **New:** Escalation settings now support pools and a smoother create/edit experience.
- **Improved:** Custom object builders can use conditional fields, default sorting and filtering, and hidden values save correctly.
- **Improved:** Ticket assignment is more reliable, with capacity-based auto-assignment and better recovery when an assignment is rejected.
- **Improved:** Inbound webhooks and filters are more robust, and program enrollments can pick up tasks more consistently.
- **Fix:** The browser extension now better protects impersonation sessions, and client image cropping/proxy handling is more reliable.