# SOPs and training overview

> Understand SOPs and Trainings, how published procedures differ from courses, and where daily reading stays versus Settings authoring.

URL: https://www.agencytitan.com/help/knowledge/overview/

**SOPs & Trainings** is the place your team reads published procedures and completes training. An SOP is how-to documentation. A course is a lesson path you start and finish. Neither one replaces a task or a ticket.

## Who this is for

Agency team members granted **View SOPs** and **View Training**. Creating content requires **Create SOPs** or **Create Training**. Quizzes also require **Take Training Quizzes**. Owners and Admins have full access.

## Open SOPs and training

1. Sign in to the agency app.
2. Open **SOPs & Training** ([/knowledge](https://app.agencytitan.com/knowledge)). The page heading is **SOPs & Trainings**.
3. Use the tabs: **Overview**, **SOPs**, and **Courses**.

![SOPs and Trainings overview with summary cards and Continue Learning](/docs/screenshots/knowledge-v1/overview-open.png)

## How the area is organized

| Area | What it is for |
| --- | --- |
| **Overview** | Your **SOPs Read**, **Courses Completed**, **Certifications**, and **Time Invested**, plus **Continue Learning**, **Recently Updated**, **Your Activity**, **Achievements**, and **Content Library**. |
| **SOPs** | Published procedures. Search with **Search SOPs...**. Folders use the **SOPs** all-items label. |
| **Courses** | Published courses and learning paths. The list heading is **Training**. Search with **Search training...**. |

Empty **Continue Learning** shows **No courses in progress**. Empty **Recently Updated** shows **No recent updates**. Empty **Your Activity** shows **No recent activity**. Empty **Achievements** shows **No completions yet**.

Empty **SOPs** shows **No SOPs yet**. A search miss shows **No results found**. Empty **Courses** shows **No training content yet**.

**Required Training** appears at the top of Overview when a course is assigned to you.

## SOP versus course versus process

| Record | What it is |
| --- | --- |
| **SOP** | A published procedure your team reads. Open it from **SOPs**. |
| **Course** | A training path with lessons. Open it from **Courses**, then **Start Course** or **Continue**. |
| **Process definition** | The reusable setup for planned tasks. Work those as tasks, not here. |

A published SOP can be attached to work elsewhere. Reading it here does not complete a task. Starting a course does not create a ticket.

Draft and review items stay in Settings until someone publishes them. The **SOPs** and **Courses** lists show published content.

## Settings

Create and edit procedures in **Settings**, then **SOPs** ([/settings/sops](https://app.agencytitan.com/settings/sops)). Create and edit courses in **Settings**, then **Training** ([/settings/training](https://app.agencytitan.com/settings/training)). Those pages require create or edit access. Daily reading stays on **SOPs & Trainings**.

## Guides in this category

## Related articles

- [Welcome to AgencyTitan](https://www.agencytitan.com/help/getting-started/welcome/): Sign in, find the main areas of the agency app, and choose a first-week path.
- [Use SOPs and training](https://www.agencytitan.com/help/knowledge/use-sops-and-training/): Find a published SOP, open a course, start or continue a lesson, and know when Settings is required.
- [Tasks & processes overview](https://www.agencytitan.com/help/tasks/overview/): Understand how task types, process definitions, stages, fields, layouts, assignments, and tasks fit together.
- [Core Concepts](https://www.agencytitan.com/help/getting-started/core-concepts/): Learn the AgencyTitan product model: workspace, clients, tasks, tickets, escalations, chat, SOPs, training, views, automations, programs, and settings.