# Use SOPs and training

> Find a published SOP, open a course, start or continue a lesson, and know when Settings is required.

URL: https://www.agencytitan.com/help/knowledge/use-sops-and-training/

Use **SOPs & Trainings** to read a published procedure or complete a course. Authoring stays in Settings.

## Who this is for

Agency team members granted **View SOPs** and **View Training**. Starting a quiz also requires **Take Training Quizzes**. **Create SOP** and **Create Course** require **Create SOPs** or **Create Training**. Owners and Admins have full access.

## Before you begin

- Open **SOPs & Training** ([/knowledge](https://app.agencytitan.com/knowledge)).
- Confirm the heading **SOPs & Trainings** and the **Overview**, **SOPs**, and **Courses** tabs.
- Have the procedure or course name ready if you will search.

## Find and read an SOP

1. Select **SOPs**.
2. Use **Search SOPs...** when you know part of the title.
3. Use the folder list labeled **SOPs** when procedures are organized in folders. Select **SOPs** at the top to see every published item.
4. Select a row to open the procedure.
5. Use **Back to SOPs** to return to the list.
6. Use **Print** or **Copy** when you need a print view or a shareable link. Use **Edit** only when you can change the procedure.

![SOPs list with search, folders, and one published procedure row](/docs/screenshots/knowledge-v1/sops-list.png)

The **SOPs** list shows published procedures. Drafts do not appear here.

## Start or continue a course

1. Select **Courses**. The list heading is **Training**.
2. Use **Search training...** when you know the course or path name.
3. Select a **course** row to open it, or select a **path** row to see the courses inside that learning path.
4. On a course you have not started, select **Start Course**.
5. If you already started it, select **Continue**. **Continue Learning** on Overview opens the same in-progress courses.
6. Complete the lessons in order. If the course includes a quiz, take it when you have **Take Training Quizzes**.

![Training course page with Start Course available](/docs/screenshots/knowledge-v1/course-open.png)

Overview shows **Required Training** when a course is assigned to you. Select the course name there to open it.

## Expected result

- The SOP opens with its title and body.
- A new course shows **Start Course**. After you start it, Overview can list it under **Continue Learning**.
- Completing a course can add it to **Achievements** and raise **Courses Completed**.
- Reading an SOP does not complete a related task. Starting a course does not create a ticket.

## Troubleshooting

| Symptom | What to check |
| --- | --- |
| The page is missing from navigation | You need **View SOPs** or **View Training**. |
| **SOPs** shows **No SOPs yet** | No published procedure is visible to you. Drafts stay in Settings. |
| **No results found** or **No SOPs match** your search | Clear the search or tag filter, or try a different title. |
| **This folder is empty** | Select **SOPs** in the folder list, or pick a different folder. |
| **Courses** shows **No training content yet** | No published course or path is visible. Drafts stay in Settings. |
| **Start Course** is missing and you see **Continue** | You already started that course. |
| A quiz will not start | You need **Take Training Quizzes**. |
| **Create SOP** or **Create Course** is missing | You need **Create SOPs** or **Create Training**. Those actions open Settings. |
| A client contact cannot find SOPs and training | Expected. This area is for the agency team. |

## Related articles

- [SOPs and training overview](https://www.agencytitan.com/help/knowledge/overview/): Understand SOPs and Trainings, how published procedures differ from courses, and where daily reading stays versus Settings authoring.
- [Tasks & processes overview](https://www.agencytitan.com/help/tasks/overview/): Understand how task types, process definitions, stages, fields, layouts, assignments, and tasks fit together.
- [Core Concepts](https://www.agencytitan.com/help/getting-started/core-concepts/): Learn the AgencyTitan product model: workspace, clients, tasks, tickets, escalations, chat, SOPs, training, views, automations, programs, and settings.
- [Invite your team](https://www.agencytitan.com/help/getting-started/invite-your-team/): Invite agency teammates from Users so they can sign in to the agency app. This is not a client portal invite.