# Work your day

> Start the next My Day item, reorder Today's List, promote Overflow, snooze work, and review Timeline.

URL: https://www.agencytitan.com/help/my-day/work-your-day/

Use **My Day** to work the plan for today, then complete each item in its task or ticket. The list on this page is the plan. The record is where the work lives.

## Who this is for

Agency team members who work assigned tasks and tickets. Opening My Day does not require a special Dashboard permission. Completing a task requires **Edit Processes**. Updating a ticket requires the same ticket permissions you use in **Tickets**.

## Before you begin

- Open **My Day** ([/dashboard/my](https://app.agencytitan.com/dashboard/my)) and stay on **Today**.
- Confirm **My Workday** is the selected page tab.
- If **No work schedule configured** is showing, ask an administrator to add your work schedule so capacity matches your hours.

## Start the next item

1. Look at **Right Now**.
2. If the card shows **Ready to start**, select it to begin the first Today's List item.
3. If work is already running, use **Pause**, **Resume**, or **Stop** when those actions appear. Use **Complete** to finish the item in peek.
4. If the card shows **Up first**, time tracks as you work that item. Select the title to open it.
5. If the card shows **Your plan is clear**, promote something from **Overflow** or the side panel.

**Previously** returns to the last item you were tracking. Notes on the Right Now card stay with the current focus.

**Capacity** in the Right Now header compares planned Today time to your available window. Amber means the plan is over capacity. **Day off** appears when today is not a working day.

## Work Today's List

1. Find **Today's List**.
2. Use **List view** for a compact queue, or **Day view** to pace items across the work window.
3. Drag the handle on a row to change order. The first work item is the start target when nothing is already running.
4. Use **Search today's list...** to find a row by title or details.
5. Open the row menu to **Open**, **Complete**, **Snooze 1 hour**, **Snooze tomorrow**, or **Snooze next week**.

To insert a break or a new task:

1. Hover a row and select the plus control on the left seam.
2. Choose **Add Break** or **Create Task**.
3. For a break, enter **Length (minutes)** in **Add break**. Breaks reserve time and are not timed as work. Use **Edit break** or **Remove break** from the row menu later.

![My Day Today layout with Right Now, Up Next, Today's List, and the triage side panel](/docs/screenshots/my-day-v1/today-overview.png)

## Promote Overflow and triage

1. Open **Overflow** if it is collapsed.
2. Use **Search overflow...** when the list is long.
3. Select **Today** on a row to put that item on Today's List.
4. In **Up Next**, select **Coming up** to preview the next planned item. Select **Suggested** to insert that triage pick at the front of Today, or dismiss it with the close control.
5. In the side panel, open **Escalations**, **Mentions**, or **Tickets**. Select a row to handle it. **Clear all** removes mentions from My Day.

**Watching** is follow-only. **Overseeing and Delegated** is a management pulse for exceptions, not a full assignment list.

![Overseeing and Delegated exceptions with on-track counts and Full list links](/docs/screenshots/my-day-v1/overseeing.png)

## Review Timeline

1. Select **Timeline**.
2. Confirm the date in the header. Use **Previous day**, the date control, **Next day**, or **Today**.
3. Read **Activity** for completions, assignments, replies, comments, and other events from that date.
4. Read **Time tracked** for time recorded that day.

Empty states are **No activity yet** and **No tracked time**.

![Timeline Activity and Time tracked columns for the selected date](/docs/screenshots/my-day-v1/timeline.png)

## Expected result

- Right Now shows the item you started or the next ready item.
- Today's List order matches the sequence you set.
- Promoted Overflow rows appear on Today's List and count toward capacity.
- Snoozed rows leave Today's List for the chosen window.
- Timeline shows activity and tracked time for the date you selected.

## Troubleshooting

| Symptom | Likely cause | What to do |
| --- | --- | --- |
| Today's List shows **Your day is clear** | Nothing is planned for today | Select **Today** on an Overflow row, or open an item from **Escalations**, **Mentions**, or **Tickets** |
| **Ready to start** is missing | Time is tracking automatically, or nothing is on Today's List | Use **Up first** when it appears, or add an item to Today's List |
| Capacity is amber | Planned Today time is over the available window | Snooze or leave extra items in Overflow so the plan matches the day |
| **No work schedule configured** | Your work hours are not set | Ask an administrator to add your work schedule |
| **Team Command** or **Agency Pulse** is missing | Those tabs need Owner, Admin, or the matching Dashboard permission | Stay on **My Workday**, or ask an owner to grant the Dashboard permission |
| You cannot complete the item | The task or ticket permission is missing | Ask an owner to grant **Edit Processes** or the matching ticket permission |

## Related articles

- [My Day overview](https://www.agencytitan.com/help/my-day/overview/): Understand My Day, Today's List, Overflow, triage, and Timeline so you can plan and work assigned items for today.
- [Work a task](https://www.agencytitan.com/help/tasks/work-a-task/): Work the current stage, update task details, complete required fields, and move a task through its configured stages.
- [Find and work tickets](https://www.agencytitan.com/help/tickets/find-and-work-tickets/): Use inboxes, quick filters, statuses, departments, client filters, and search to find and open tickets in the Tickets inbox.
- [Welcome to AgencyTitan](https://www.agencytitan.com/help/getting-started/welcome/): Sign in, find the main areas of the agency app, and choose a first-week path.
- [Escalations overview](https://www.agencytitan.com/help/escalations/overview/): Understand Escalations, how they differ from tickets and tasks, and how the inbox, statuses, and linked records fit together.