# Notification and personal settings

> Configure agency-wide email and in-app notification defaults, review the notification center, and use personal agency and availability controls.

URL: https://www.agencytitan.com/help/settings/notifications-and-personal-settings/

AgencyTitan separates shared notification settings from your personal notification center and user-menu controls. Shared settings choose the default delivery channels for supported events; the notification center is where you review in-app items.

## Who this is for

- Signed-in team members can open **Notification Center** and use the personal controls in the user menu.
- Opening shared notification settings requires **View Settings**. Changing defaults requires **Edit Settings**. Adding user exceptions requires **Manage Notification Overrides**.

## Before you begin

- Switch to the agency workspace whose notification settings you want to review.
- Decide which notification events should use **Email**, **In-app**, or both.
- Identify any users who need an exception to the shared defaults.

## Configure shared notification defaults

1. Open **Settings**, then **System**, then **Notifications** ([/settings/system/notifications](https://app.agencytitan.com/settings/system/notifications)).
2. Use **Search notifications...** to find an event.
3. Turn **Email** or **In-app** on or off for that event.
4. Use **Mute email** or **Mute in-app** on a category when every event in that category should use the same muted channel.

![Internal Notifications settings with search, a Tasks category, category mute controls, event descriptions, recipients, and Email and In-app switches](/docs/screenshots/settings-notifications-v1/internal-notifications.png)

Each event explains when it is sent and who receives it. The enabled count in the page header summarizes the current configuration.

## Add a user override

Select **User overrides** on a notification event to replace the agency-wide default for specific users.

![User overrides dialog with agency-wide Email and In-app defaults, team member search, channel switches, Add Override, and current overrides](/docs/screenshots/settings-notifications-v1/notification-user-overrides.png)

1. Search for a team member.
2. Choose that user's **Email** and **In-app** settings.
3. Select **Add Override**.
4. Review **Current overrides**, then select **Done**.

An override can opt a user in when an agency-wide channel is off or opt the user out when it is on.

:::note[Overrides apply to one event]
Open **User overrides** on each notification event that needs an exception. Changing one event does not change every notification for that user.
:::

## Use the notification center

Select the bell in the top bar to open **Notification Center** ([/notifications](https://app.agencytitan.com/notifications)).

![Notification Center with unread count, Refresh, Mark all read, and filters for unread state, priority, user, and type](/docs/screenshots/settings-notifications-v1/notification-center.png)

Use the available controls to:

- Switch between unread items and a broader notification view.
- Filter by priority, user, or type.
- Select **Refresh** to reload the list.
- Select **Mark all read** when unread notifications are present.

The empty state explains when the current filter has no matching notifications.

## Use personal agency and status controls

Open your avatar menu in the top-right corner. The menu shows your current role, availability status, and active agency. The personal controls covered here live in this menu rather than on a separate Settings page.

![User menu showing the current user, Owner role, Online status, current agency, Add another agency, and Sign out](/docs/screenshots/settings-notifications-v1/personal-user-menu.png)

- Select an agency under **My Agencies** to switch the active workspace.
- Select **Add another agency** when you need to join or create another agency through the available flow.
- Select **Sign out** to end the current session.
- Select the current availability status to open the status choices.

![Expanded personal availability controls with Online, Away, DND, and Custom choices](/docs/screenshots/settings-notifications-v1/personal-status-controls.png)

Choose **Online**, **Away**, **DND**, or **Custom** to update the status shown for your account.

## Expected result

- Shared notification events show the intended email and in-app defaults.
- User-specific exceptions appear under **Current overrides** for the corresponding event.
- The notification center reflects the selected filters and read state.
- The user menu shows the intended agency and availability status.

## Troubleshooting

| Symptom | Likely cause | What to do |
| --- | --- | --- |
| **Notifications** is missing from System settings | You lack **View Settings** | Ask a workspace owner to grant **View Settings** |
| Email or In-app switches cannot be changed | You lack **Edit Settings** | Ask a workspace owner to grant **Edit Settings** |
| **User overrides** is missing | You lack **Manage Notification Overrides** | Ask a workspace owner to grant **Manage Notification Overrides** |
| A user receives a different channel than the default | That event has a user override | Open **User overrides** for the event and review **Current overrides** |
| Notification center is empty | The current filters have no matches | Show more than unread items and clear priority, user, or type filters |
| **Mark all read** is unavailable | No unread item matches the current view | Change the filters or leave the list unchanged |
| The wrong agency's notifications are shown | Another agency is active | Open the user menu and select the intended agency |

## Related articles

- [Settings overview](https://www.agencytitan.com/help/settings/overview/): Find AgencyTitan settings and understand how agency, ticket, process, notification, and personal controls fit together.
- [Agency settings](https://www.agencytitan.com/help/settings/agency-settings/): Update agency identity and branding, and understand how users, roles, departments, and department-level permissions work together.
- [Process settings](https://www.agencytitan.com/help/settings/process-settings/): Find process definitions and understand stages, statuses, fields, task naming, pinning, and sidebar configuration at a high level.
- [Tickets overview](https://www.agencytitan.com/help/tickets/overview/): How the Tickets inbox, ticket conversations, assignment, statuses, inboxes, routing rules, and reply templates fit together.