# Settings overview

> Find AgencyTitan settings and understand how agency, ticket, process, notification, and personal controls fit together.

URL: https://www.agencytitan.com/help/settings/overview/

Use **Settings** to control how your agency is identified, how team members get access, and how tickets and tasks behave. The settings available to you depend on your role and department-level permissions.

## Open Settings

Select the **Settings** gear in the left navigation ([/settings](https://app.agencytitan.com/settings)). Use **Search settings...** or expand a group in the Settings sidebar to find a page.

![Settings open on Agency General with Search settings and Agency, Team and Access, Clients, Tasks and Processes, Globals, Public Forms, Tickets, and System groups](/docs/screenshots/settings-overview-v1/settings-navigation.png)

The sidebar groups settings into **Agency**, **Team & Access**, **Clients**, **Tasks & Processes**, **Globals**, **Public Forms**, **Tickets**, and **System**. This collection covers the areas most directly involved in agency setup and day-to-day configuration.

## Who can access settings

- Agency owners and users with the **Administrator** role have full access.
- Members receive access through their department-level assignments and permissions.
- Opening most Agency and System pages requires **View Settings**. Changing agency identity, branding, or shared notification defaults requires **Edit Settings**.
- **Ticket settings** require **Manage Ticket Settings**.
- Process configuration requires **View Process Definitions**.
- A page or control can be unavailable when your role does not include the corresponding permission.

Open **Team & Access**, then **Permissions**, to review which department levels can access each part of AgencyTitan. See [Agency settings](/help/settings/agency-settings/) for the relationship between users, roles, departments, and permissions.

:::note[Settings access is not one all-or-nothing switch]
A team member may be able to work with tickets or tasks without being able to change the shared configuration behind them.
:::

## Main settings areas

| Area | What it controls |
| --- | --- |
| **Agency settings** | Agency identity, contact details, branding, users, roles, departments, and department-level permissions. |
| **Ticket settings** | Inboxes, statuses, ticket-specific tags and priorities, SLA defaults, lifecycle behavior, routing, reply templates, and assignment options. |
| **Process settings** | Process definitions, stages, statuses, fields, task sidebar defaults, and other per-process configuration. |
| **Notification settings** | Agency-wide email and in-app defaults for supported notification events, plus user-specific overrides. |
| **Personal controls** | Your notification center, current agency, and availability status. |

## Guides in this category

## Related articles

- [Core Concepts](https://www.agencytitan.com/help/getting-started/core-concepts/): Learn the AgencyTitan product model: workspace, clients, tasks, tickets, escalations, chat, SOPs, training, views, automations, programs, and settings.
- [Tickets overview](https://www.agencytitan.com/help/tickets/overview/): How the Tickets inbox, ticket conversations, assignment, statuses, inboxes, routing rules, and reply templates fit together.
- [Tasks & processes overview](https://www.agencytitan.com/help/tasks/overview/): Understand how task types, process definitions, stages, fields, layouts, assignments, and tasks fit together.
- [Views and dashboards overview](https://www.agencytitan.com/help/views/overview/): Understand how AgencyTitan views combine tables, Kanban boards, calendars, charts, and metrics into scoped dashboards and work surfaces.