August 13, 2026
Workflow branching and marketplace import safeguards
Workflows gained more flexible branching, and marketplace imports now have stronger protections against bad mappings and duplicate reimports.
- New: Workflows can now branch based on action results, with added support for moved tickets and merged processes.
- Improved: Marketplace imports now better prevent duplicate reimports and block unconfirmed mappings before running Import Now.
- Fix: Ticket records now include SLA catalog fields, and soft-deleted items are purged from AI retrieval data.